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Mobile Online Tracker: Practical Guide and Best Tools 2024

Mobile Online Tracker: If you’re reading this, it’s probably because you need to learn more about how people engage with your application. You will learn about the best practices for tracking mobile applications, how to track them from beginning to end, and which tools are appropriate for the job in this post.

Contents

What is Mobile App Tracking?

The process of gathering information from user activities within a mobile application with the goal of gaining the understanding required to enhance the user experience overall is known as mobile app tracking. The utilization of a mobile analytics platform, which generally captures several forms of user data, such as but not restricted to;

User Information

  • Location
  • Device information (mobile device, operating system)
  • User ID

Session information

  • Session ID
  • Screen views
  • Gestures
  • Session replay
  • Heatmaps
  • Custom events

It’s crucial to remember that user behaviour analysis benefits greatly from mobile app tracking.

Advice: Programs like UXCam can automatically gather data sets of micro-interactions. This implies that it is simple to examine every gesture and movement.

How does Mobile App Tracking work?

To begin tracking mobile user behaviour, you’ll need to implement an app analytics solution that functions as a data processor. The mobile app analytics solution’s SDK (Software Development Kit) must be integrated into your mobile application. The user interaction data is gathered by this mobile app tracking SDK and sent to your mobile app analytics solution, where it is processed and turned into insights for your product team to view on a dashboard.

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Mobile app tracking process

It’s critical to understand that the SDK you select could make or break your mobile application. The SDKs you include in your app are frequently the root cause of performance problems with it. Selecting a low-risk, high-performance SDK is essential since it directly affects how your app is used by the end user. An underperforming, high-risk SDK may lead to:

  • Slowing down your app
  • Bugs on the app
  • More crashes
  • Reduced functionality

Bad app reviews and user attrition may result from this. Your app may be taken down from the app store if the SDK you’re using doesn’t abide by the guidelines. In the end, a low-risk, high-performance SDK will have a favourable effect on your company’s revenue, acquisition, and retention numbers.

Why is Mobile App Tracking Important?

You may learn more about how users behave and engage with your app’s various parts by using mobile app monitoring. With data-driven answers to crucial questions regarding the precise actions users take within your app, it assists you in making more informed design decisions.

  • Which of your app’s features is the most used?
  • What appeals to or repels users?
  • Do any of the static items seem to be clickable?
  • Why and where do consumers uninstall your app?

For your mobile app to be successful in the future, these and other questions are crucial. Any action a user does within our mobile app, like clicking a button, is recorded and captured by your mobile analytics tool. Things like “clicked the signup button” five days ago and “cancelled account” two hours ago will be visible to you. When you view these occurrences as a timeline, you will see a highly distinct behavioural pattern that you can examine to gain an important understanding of the user journey and identify areas where your app users are having difficulty.

Because it provides insightful data that helps you prioritize your product roadmap and proactively release features that best fit your customers’ expectations, mobile app tracking becomes extremely beneficial.

How to Track User Activity and Behavior in Mobile Apps

You must first decide what, when, and why to track before you can begin configuring your mobile app to collect data on user activity. It’s simple to assume that you must monitor every tiny detail, but that’s not always the case. Monitoring is only useful when it has a clear goal in mind. Here are some doable steps that will help you set up your mobile app for successful user tracking.

Define your goals and key metrics

You can choose the important metrics to monitor in order to gauge the success of your app by setting SMART goals for your product. Setting specific goals makes it easier to decide which user events or attributes to report to your mobile app analytics tools in order to measure these goals and obtain insightful data. Asking yourself and your team some honest questions about what data-driven answers you are looking for regarding your users is a smart place to start. Assume, for illustration purposes, that you oversee a movie theatre app. You might be curious about the number of people who purchased tickets to see a film and the reasons behind the lack of extra purchases of popcorn and drinks.

These inquiries could help you determine the following objectives for your app:

  • Boost client retention by thirty per cent
  • Find out which characteristics are most important and have a greater effect on retention.
  • Recognize how the user journeys of new and returning users differ.
  • To improve your product, examine the user experience and identify any obstacles or friction spots in the client’s path.

These objectives would then establish the rationale behind your monitoring of the following crucial metrics:

  • Number of Daily, Weekly, and Monthly Active Users
  • Most often utilized features by users who come back
  • Screen-off rates
  • The percentage at which the purchase procedure ends
  • The proportion of angry taps

Plan your events and properties

You must transmit the appropriate events and properties to your app analytics platform in order to obtain deeper insights into how people interact with your application. Any interaction that takes place between the user and your program can be represented as an event. It could be a specific event (like an error message appearing) or an action the user takes (like hitting a button or swiping between displays). On the other hand, a property is an add-on to an event that gives you more information and lets you explore the interaction in more detail. You might be able to “add to cart” the event, to use the movie app as an example. The movie title, movie genre, movie time, chosen theatre, ticket price, and a number of tickets are all possible attributes for this event.

The most significant events with attributes to transmit to your analytics tool will be identified by carefully planning your mobile app event tracking and ensuring that it aligns with your goals and metrics. The process could be sped up and organized with the help of the mobile app tracking tool of your choice. For instance, UXCam, a mobile app analytics tool, instantly recognizes;

  • Screens visited
  • Gestures of the user (taps, double taps, swipes, etc)
  • Rage taps: to show user frustration
  • UI Freezes: when the screen freezes

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Best mobile app tracking tools

These are our top 3 picks for the greatest app tracking tools that we looked through.

UXCam

The top in-app analytics solution that combines qualitative and quantitative data is called UXCam. It helps you enhance your app’s KPIs and provides you with a thorough understanding of user behaviour. Serving 21,000 apps—among them Nissan, NBC, and Vodafone—is a significant accomplishment, but UXCam’s real strength lies in its capacity to provide you with a comprehensive understanding of both your app and your users.

UXCam essentially provides you with a 360-degree view of your app, enabling you to make decisions based on data. With UXCam, you can discover opportunities on every screen, instantly identify user challenges, and comprehend the entire user journey with ease. To boost conversions, you can employ Heatmaps and Screen Flow to identify hidden bottlenecks and determine user dropoff points. Said UXCam users, “UXCam is the core tool to build their product”

Flurry

App tracking and analytics are made possible for businesses by Flurry Analytics, allowing them to monitor user behaviour across different mobile apps. You can instantly compare behaviour trends between your iOS and Android apps by viewing data from all of your apps to provide a comprehensive view of users’ actions with each app.

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CleverTa

CleverTap is a mobile app user engagement platform that provides deep user information, strong segmentation, and targeted outreach. You can better understand users’ decisions and keep them engaged with personalized push notifications with CleverTap. Moreover, user uninstalls can be tracked.

Conclusion

One of the most crucial aspects of operating a mobile app is mobile app tracking. It could mean the difference between moving your software in the correct or wrong path. To find out more about how UXCam can help you track your mobile app, request a free demo.

@PAY

Rupesh Kumar

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